Annapolis, MD; July 8, 2020 — MMG Fusion, the all-in-one software suite working to Market, Manage, and Grow dental practices, has released their Unified Communication tool. The second of four products being released within the new MMG Manage suite of services.
The Unified Communication tool (UC) was specifically developed for dentists. It was designed, tested, and continually improved by dentists and dental staff within MMG Fusion’s affiliated San Francisco group practice. Unified Communications is the central communication hub for all practice interactions: internal and external. UC’s efficiencies generate more time for both the practice and the patient. Meaning it is of benefit to the practice, while also improving the patient’s experience and leading to reduced churn.
UC replaces the practice’s hardware phone system with an advanced VOIP system capable of helping staff better connect and collaborate externally with patients, and internally with each other. The VOIP system has a very large array of features that are ideal for smaller offices as well as groups and large DSOs. Advanced phone routing, customizable answering options, transferring, and full integration with other MMG Fusion tools make UC’s VOIP system the most advanced on the market. Going far beyond other communication tools on the market, UC uses artificial intelligence to capture important patient data directly from the web chat feature and load it into the patient record. The patient record is then converted into a patient pop that is automatically presented anytime the patient is being communicated with.
“The ability to quickly and accurately access patient information with the Patient Pop and then translate that information into effective action among the staff is what makes the unified communication tool so powerful,” said Paul Intlekofer, CEO of MMG Fusion. “When office staff have the ability to log and access important patient information, collaborate on a patient through chat, 2-way text or call a patient, or monitor and assign tasks, the entire practice runs more efficiently and the patient has the best possible experience. When every aspect of a staff member’s job is made easier through automation, that staff member becomes free to focus on providing the best possible patient care.”
When combined with the MMG’s AI driven Task Manager tool, the UC tool becomes an invaluable tool for improving efficiency. As Task Manager determines which daily or weekly tasks must be completed, the UC engine disseminates these tasks to various team members. This gives the team a central location to collaborate and ensures that all necessary tasks are assigned, tracked, and completed. Inefficient communication with patients and within the office can lead to increased churn, missed appointments, and lower patient satisfaction. MMG Fusion solves these problems by replacing the office phone, text, and chat systems with one intelligent Unified Communication tool.