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To run full month of February 2013

Practice Management

Practice Management: Doors of perception | Joanna Taylor

Joanna Taylor explains that learning how people perceive life in different ways can make a huge difference in the way you communicate with your patients

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Stay connected the engine driving practice efficiency and patient satisfaction

Dr. Lou Shuman and Diana P. Friedman, MA, MBA, show how patients can keep touch with your practice 24/7

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Get connected//Leveraging Social Media to Accelerate Practice Growth

Dr. Lou Shuman and Diana P. Friedman, MA, MBA, discuss the engine that drives new patient referrals and patient loyalty

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Sorry seems to be the hardest word

Jacqui Goss explains why you should welcome patients who complain and how to deal with the situation when things do go wrong

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Conversational hypnosis

Joanna Taylor introduces hypnotic language patterns and their benefits to the endodontic practice

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