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Practice Profile

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Randy Garland, DDS

Randy Garland, DDS

Exceeding expectations What can you tell us about your background?
I grew up in southern Orange County and earned a bachelor’s degree in biology at San Diego State University in 1983. There I met my future wife, Kim, at the...

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Scott A. Norton, DMD, MSD

Scott A. Norton, DMD, MSD

Focus on family, patients, friends, growth, and community What can you tell us about your background? For as long as I can remember, I wanted to make people smile. I always loved getting the class laughing in grade school. Looking back, I am sure...

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Dr. Fleur A. Blethen

Dr. Fleur A. Blethen

Empathy, tenacity, and perseverance are keys to this clinician’s flourishing practice  What can you tell us about your background? I was born and raised in Seattle, Washington, and lived there until I was 13 years old. My family relocated...

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Clinical Articles

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Management of a tooth with a large internal resorption defect

Management of a tooth with a large internal resorption defect

Dr. Robert Slosberg facilitates accurate mapping and obturation of the resportive defect with CBCT imaging Abstract
A patient presented with advanced internal root resorption of tooth No. 9. The prominent location of this tooth...

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Pulpal diagnosis of teeth presenting with condensing osteitis prior to endodontic treatment — a retrospective study

Pulpal diagnosis of teeth presenting with condensing osteitis prior to endodontic treatment — a retrospective study

Drs. Brian Shaughnessy, Margaret Jones, Ricardo Caicedo, Joseph Morelli, Stephen Clark, and Ms. Jennifer Osborne review the occurrence of teeth presenting with condensing osteitis and their associated pulpal diagnosis over a 2-year period. Introduction Read More...

GuttaCore® system: a step forward in the evolution of endodontics

GuttaCore® system: a step forward in the evolution of endodontics

Dr. Andrei Zoryan dispels some of the common myths surrounding carrier-based obturation Carrier-based gutta percha Carrier-based obturation (such as Thermafil®, GT® obturator, ProTaper® obturator [Dentsply Tulsa Dental Specialties]) is one...

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Practice Management

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Life after root canal — it’s not just about having enough money

Life after root canal — it’s not just about having enough money

Dr. Robert Fleisher ruminates on how to prepare for retirement There are so many articles about everything that you become pretty much overwhelmed and can never expect to read them all. So you pick and choose. You like to learn about the latest and...

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Superior customer service

Superior customer service

Dr. Roger Levin presents the 10 top ways to help create a perfect dental team With the changes brought on by the economy, top companies are bringing in the best resources they can find to evaluate where their organizations stand. They want to know...

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Office Matters: Hard-piped filtered water system vs. self-contained bottled water system

John Bednar helps avert problems coming down the pipe If your office currently has a hard-piped filtered water system, now is a good time to consider if and when you should change to a self-contained bottled water system. A hard-piped filtered water...

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CareCredit is offering a FREE educational audio CD, Examine and Diagnose Your Financial Systems, featuring Lisa Philp, President, Transitions Group, an exclusive partner of Benco Dental. Ms. Philp is a published author, popular speaker and has personally coached over 1,200 dental teams. She is a certified effectiveness trainer, Certified Facilitator in Integrity Selling, a Certified Management Consultant and an authentic, engaging speaker who shares her passion for dentistry combined with practical solutions.


During this informative audio program, Ms. Philp discusses how, within the 44 systems at work within the practice, the financial system is arguably the most important. “The financial systems are the key systems that drive collections, which contribute to the revenue engine of the practice. Every business must have revenue in excess of expenses,” explains Ms. Philp. “Ultimately, if a dental team does not get paid for the dentistry they perform, there is no viable business.” Ms. Philp also details the components of an effective financial system and explains how dental teams can diagnose and fix inefficiencies within the system – starting with the practice’s written financial policy. She also provides techniques that make discussing money with patients easier, proven case acceptance techniques and key benchmarks that indicate failure in the financial system.

Practices that currently offer CareCredit can request a copy of this FREE audio CD by contacting their Practice Development Team at 800-859-9975, option 1, then 6. Practices that have yet to add CareCredit as a payment option can call 800-300-3046, ext. 4519 to request their complimentary copy.

For 25 years CareCredit has been making it easy for patients to get the care they desire, when they want it. Today CareCredit is at work in 150,000 healthcare practices and has been used by over 20 million patients. CareCredit is pleased to share with dental teams great ideas and practical tools from their colleagues and consultants like Lisa Philp. CareCredit is exclusively selected for their members by most state and national dental associations, including ADA Business ResourcesSM, AGD, AAOMS, and AAP, and is also recommended by leading practice management consultants.

ADA is a registered trademark of the American Dental Association. ADA Business Resources is a service mark of the American Dental Association. ADA Business Resources is a program brought to you by ADA Business Enterprises, Inc., a wholly owned subsidiary of the American Dental Association.

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Latest News

Research has shown that irrigants are more effective when they are electro-mechanically activated.

Acoustic streaming and cavitation have been proven to significantly enhance cleaning of difficult anatomy. Studies have shown that low frequency (Sonic) oscillation (160-190Hz) was not sufficient to create acoustic streaming or cavitation within the canal space.

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